Temu store guide: delivery, returns, payment and customer service
Temu is an online marketplace owned by PDD Holdings that sells low-priced goods, mostly shipped from China, across fashion, home, electronics and toys. It runs dedicated sites for the UAE and Saudi Arabia.
Temu at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | Every order | Every order |
| Delivery fee below that | – | – |
| Return window | 90 days | 90 days |
| Free returns | Yes | Yes |
| Cash on delivery | – | – |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | TEM22 | TEM22 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Temu in the UAE
Temu codes in the UAE are mostly new-user codes worth up to 30%, and each coupon site has its own. Shipping is already free on almost all orders, so the code is the only extra saving.
| Delivery | Free standard shipping or pickup on almost all orders, usually 6 to 20 days |
|---|---|
| Returns | Within 90 days of purchase for most items; the first return from each order is free, later returns from the same order cost AED 12 |
| Refunds | To the original payment method (5 to 14 business days) or faster as Temu credit, which does not expire |
| Payment | Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Tabby and Tamara (shown on the site) |
Read on 14 October 2026 from the store's own pages. Official site: www.temu.com
- Most codes work once, on a first app order; Temu allows one new-user offer per person.
- Returns are open for 90 days, but only the first return from each order is free; later ones cost AED 12.
- Delivery usually takes 6 to 20 days, so order early for anything you need by a date.
Temu in Saudi Arabia
Temu codes in Saudi Arabia are mostly new-user codes worth up to 30%, often with a minimum of SAR 80 to 150. Each coupon site lists a different code, so none appears on more than one independent site.
| Delivery | Free standard shipping or pickup on almost all orders, usually 6 to 20 days |
|---|---|
| Returns | Within 90 days of purchase for most items; the first return from each order is free, later returns from the same order carry a shipping fee |
| Refunds | To the original payment method (5 to 14 business days) or faster as Temu credit, which does not expire |
| Payment | Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Tabby and Tamara (shown on the site) |
Read on 14 October 2026 from the store's own pages. Official site: www.temu.com
- Check the minimum: TEM22 is listed with SAR 150, alb035420 with SAR 80 and a SAR 100 cap.
- Returning customers get smaller codes, for example 10% capped at SAR 30 on a second or third order.
- Choose Temu credit for refunds if you want the money back faster; it does not expire.