noon store guide: delivery, returns, payment and customer service
noon is a Gulf online marketplace launched in 2017 by Mohamed Alabbar with Saudi Arabia's Public Investment Fund. It sells electronics, fashion, beauty, groceries and household goods, runs the quick-delivery services noon Minutes, noon Food and NowNow, and has owned Namshi since 2023.
noon at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 15 days | 15 days |
| Free returns | – | – |
| Cash on delivery | Yes, AED 12 fee | Yes, SAR 18 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | AUC257 | AUC257 |
– means the store's own pages did not say. The full facts with the date we read them are below.
noon in the UAE
noon's promo codes pay cashback into noon Credits after delivery rather than cutting the price at checkout. Here is every code and offer for the UAE, with what we can prove about each.
| noon One price | AED 15 a month (limited-time offer); 14-day free trial, once per mobile number |
|---|---|
| Delivery for noon One members | Free next-day delivery; same-day free over AED 100, otherwise AED 5 |
| Quick services (members) | Free delivery: noon Minutes over AED 25, noon Food over AED 30, NowNow over AED 50, noon Grocery over AED 100 |
| Cash on delivery | AED 12 fee, orders up to AED 6,500 |
| Payment | Visa, Mastercard, Amex, Apple Pay, Tabby, Tamara |
| Bank instalments | 0% plans on orders over AED 500 with UAE partner banks |
| Returns | 15 days from delivery |
| Customer service | In-app chat and care@noon.com; no official phone number is published |
Read on 13 October 2026 from the store's own pages. Official site: www.noon.com
- A promo code can be used together with a 0% bank instalment plan, but not with a bank card discount offer.
- Cashback lands as noon Credits, which can't be withdrawn to a bank and expire, so plan to spend them on your next order.
- On a large basket a bank card offer can beat the code: compare the two before you pay.
noon in Saudi Arabia
noon's promo codes in Saudi Arabia pay cashback into noon Credits after delivery. Every code and offer is below, each with the evidence behind it.
| noon One price | SAR 29.99 a month; 7-day free trial, once per local mobile number |
|---|---|
| Delivery for noon One members | Free on noon Express orders over SAR 50; same-day free over SAR 100 (Riyadh only) |
| Quick services (members) | noon Minutes free over SAR 30; noon Food free on restaurant orders (minimum varies by restaurant) |
| Cash on delivery | SAR 18 fee, orders up to SAR 6,500 |
| Payment | mada, Visa, Mastercard, Amex, Apple Pay, Tabby, Tamara |
| Bank instalments | Orders over SAR 1,000, over 3 or 6 months with partner banks |
| Returns | 15 days from delivery (7 days for refurbished items); electronics must be sealed |
| Customer service | In-app chat (Account → Need help?) and care@noon.com; no official phone number is published |
Read on 13 October 2026 from the store's own pages. Official site: www.noon.com
- The best basket for a new customer is SAR 1,500: that is where 10% reaches the SAR 150 cap.
- A promo code works with 0% bank instalments but not with a bank card discount offer.
- Cash on delivery costs SAR 18, which can cancel out the cashback on a small order.
Upcoming noon sales
- 11.11 Singles' Day: 7 November 2026 – 12 November 2026 (Expected) · Starts in 24 days
- Yellow Friday (noon): 20 November 2026 – 30 November 2026 (Expected) · Starts in 37 days
- Ramadan 2027 sales: 17 January 2027 – 8 March 2027 (Expected) · Starts in 95 days
- Back to school: 3 August 2027 – 2 September 2027 (Expected) · Starts in 293 days
"Expected" dates are based on last year; we update them when the store announces.