AliExpress store guide: delivery, returns, payment and customer service
AliExpress is Alibaba Group's international marketplace, where mostly Chinese sellers ship directly to buyers. Its Arabic site serves both the UAE and Saudi Arabia, with prices shown in dirhams or riyals.
AliExpress at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 15 days | 15 days |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | WOGCC02 | WOGCC02 |
– means the store's own pages did not say. The full facts with the date we read them are below.
AliExpress in the UAE
AliExpress codes come in spend tiers: a fixed amount off once your order passes a set total. AliExpress's own sale codes (WOGCC) run until 17 October; coupon-site codes follow the same tier pattern.
| Free returns | Items marked "Free Return" can be returned within 15 days of delivery; one free return per order |
|---|---|
| Refunds | To the original payment method; exchanges are not offered, so you place a new order instead |
| Delivery | Free shipping is advertised on Choice items; other sellers set their own shipping fees |
Read on 14 October 2026 from search previews of the store's own pages. Official site: ar.aliexpress.com
- Pick the tier just below your basket total; a code is rejected if the order is even slightly under its minimum.
- Only items marked "Free Return" can be sent back free, within 15 days, and only once per order.
- UAE amounts are converted from another currency, so the exact minimum can shift by a few fils.
AliExpress in Saudi Arabia
AliExpress codes in Saudi Arabia are spend tiers, from SAR 7 off SAR 70 up to SAR 245 off SAR 1,870 on AliExpress's own sale codes, valid until 17 October. Coupon-site codes follow the same pattern until 30 October.
| Free returns | Items marked "Free Return" can be returned within 15 days of delivery; one free return per order |
|---|---|
| Refunds | To the original payment method; exchanges are not offered, so you place a new order instead |
| Delivery | Free shipping is advertised on Choice items; other sellers set their own shipping fees |
Read on 14 October 2026 from search previews of the store's own pages. Official site: ar.aliexpress.com
- The official WOGCC codes end on 17 October at 00:59 Gulf time; after that, try the tier codes listed until 30 October.
- A code only applies once the order passes its minimum, so add to your basket before applying the bigger tiers.
- Only items marked "Free Return" can be returned free, within 15 days, once per order.
Upcoming AliExpress sales
- 11.11 Singles' Day: 7 November 2026 – 12 November 2026 (Expected) · Starts in 24 days
- Black Friday: 27 November 2026 (Expected) · Starts in 44 days
"Expected" dates are based on last year; we update them when the store announces.