Crocs store guide: delivery, returns, payment and customer service
Crocs Gulf (crocsgulf.com) is the official Crocs online store for the GCC, run by Apparel Group. It sells Crocs clogs, sandals, slides, flip-flops, sneakers and boots for women, men and kids, plus Jibbitz charms and bags.
Crocs at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | Every order | Every order |
| Delivery fee below that | – | – |
| Return window | 14 days | 14 days |
| Free returns | Yes | Yes |
| Cash on delivery | Yes, AED 20 fee | Yes, SAR 30 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | CS4 | CS4 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Crocs in the UAE
The verified code at the top gives 5% off at Crocs in the UAE. Crocs Gulf also publishes its own offers: GET10 for an extra 10% on its Super Savings styles and 15% off a first full-price purchase for Crocs Club members; codes from coupon sites follow.
| Free delivery | Free economy shipping on all orders (described as a limited-time offer). Standard delivery usually takes 1 to 2 working days; remote areas take longer and may cost extra |
|---|---|
| Cash on delivery | Available with an AED 20 handling fee |
| Returns | 14 days from delivery, unused in original packaging with tags and invoice, by courier pickup or in store. Items bought on promotion cannot be exchanged. Cash-on-delivery orders are refunded as store credit; card, Tabby, Tamara and Apple Pay refunds take 7 to 10 working days |
| Payment | Cash on delivery, debit and credit cards, store credit, Apple Pay, Tabby and Tamara |
| Customer service | +971 80 027627, daily 9 AM to 9 PM (GMT+4), or contact@crocsgulf.com |
Read on 18 October 2026 from the store's own pages. Official site: en-ae.crocsgulf.com
- Shipping is free on all orders right now, but Crocs calls this a limited-time offer.
- Cash on delivery costs AED 20 extra and is refunded only as store credit if you return, so a card is the better choice.
- You have 14 days to return, but items bought on promotion cannot be exchanged.
Crocs in Saudi Arabia
The verified code at the top gives 5% off at Crocs in Saudi Arabia. Crocs Gulf's own SHOP10 code adds 10% on its Super Savings styles and Crocs Club gives 15% off a first full-price order; the coupon-site codes below are mostly 10% and each appears on one site.
| Free delivery | Free economy shipping on all orders (described as a limited-time offer). Standard delivery usually takes 1 to 2 working days; remote areas take longer |
|---|---|
| Cash on delivery | Available with a SAR 30 handling fee |
| Returns | 14 days from delivery, unused in original packaging with tags and invoice, by courier pickup or in store. Items bought on promotion cannot be exchanged. Cash-on-delivery orders are refunded as store credit; card, Tabby, Tamara and Apple Pay refunds take 7 to 10 working days |
| Payment | Cash on delivery, debit and credit cards, store credit, Apple Pay, Tabby and Tamara |
| Customer service | +971 80 027627, daily 9 AM to 9 PM (GMT+4), or contact@crocsgulf.com |
Read on 18 October 2026 from the store's own pages. Official site: en-sa.crocsgulf.com
- Cash on delivery adds SAR 30 in Saudi Arabia, while shipping itself is currently free on all orders.
- Several codes, including the Crocs Club discount, apply only to full-priced items; use the sale-item code SAVOLL for discounted styles.
- Return within 14 days with tags and invoice; promotional purchases cannot be exchanged.