Trendyol store guide: delivery, returns, payment and customer service
Trendyol is a Turkish online marketplace for fashion, beauty, home, electronics and kids' products. Its Gulf stores now run on their own country domains, trendyol.sa and trendyol.ae.
Trendyol at a glance: UAE vs Saudi Arabia
| Saudi Arabia | UAE | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 15 days | 15 days |
| Free returns | Yes | Yes |
| Cash on delivery | Yes, SAR 22.5 fee | Yes, AED 11 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | WELCOME30 | WELCOME20 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Trendyol in Saudi Arabia
Trendyol's Saudi store moved to trendyol.sa. Codes listed for it are mostly first-order discounts, each shown with where it was found.
| Delivery fee | Shown at checkout; Trendyol does not publish a free-delivery threshold |
|---|---|
| Returns | Free within 15 days of receipt (30 days for defective items); free-shipping or coupon benefits are deducted if a return takes the order below their threshold |
| Payment | mada, Visa, Mastercard, Apple Pay, Tabby and Tamara (SAR 100 to 5,000), cash on delivery |
| Cash on delivery | SAR 22.5 non-refundable fee; orders of SAR 100 to 1,875 |
| Customer service | Trendyol Assistant chat in the help centre, 8am to 10pm daily |
Read on 14 October 2026 from the store's own pages. Official site: www.trendyol.sa
- Cash on delivery costs SAR 22.5 and is only offered on orders of SAR 100 to 1,875.
- If a return takes your order below a coupon's minimum, Trendyol deducts the coupon value from the refund.
- Tabby and Tamara need a basket of at least 100.
Trendyol in the UAE
Trendyol's UAE store is now at trendyol.ae. Here are the codes listed for it and how sure we are about each.
| Delivery fee | Shown at checkout; no published free-delivery threshold |
|---|---|
| Returns | Free within 15 days of receipt (30 days for defective items) |
| Payment | Visa, Mastercard, Apple Pay, Google Pay, Tabby and Tamara (AED 100 to 5,000), cash on delivery |
| Cash on delivery | AED 11 non-refundable fee; orders of AED 100 to 1,800 |
| Customer service | Trendyol Assistant chat, 9am to 11pm daily |
Read on 14 October 2026 from the store's own pages. Official site: www.trendyol.ae
- Cash on delivery costs AED 11 and is only offered on orders of AED 100 to 1,800.
- If a return takes your order below a coupon's minimum, Trendyol deducts the coupon value from the refund.
- Tabby and Tamara need a basket of at least 100.