Almosafer store guide: delivery, returns, payment and customer service
Almosafer is a Saudi online travel agency, part of Seera Group, for flights, hotels, activities, airport transfers, car rental and eSIMs. It says it is used by more than 16 million travellers.
Almosafer at a glance: UAE vs Saudi Arabia
| Saudi Arabia | UAE | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | SiFi | BOOK10 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Almosafer in Saudi Arabia
Almosafer runs short campaign codes for stays, flights, rides and activities, each with its own cap and end date, plus codes that pay back in Almosafer Points. Check the end date before you book.
| Payment | Cards, mada, Apple Pay, STC Pay, Tabby and Tamara, loyalty points, or pay at the property for some stays |
|---|---|
| Points | Earn or redeem Almosafer Points, Qitaf, mokafaa, AlFursan miles and Shukran |
| Cancellations | A paid Cancel For Any Reason add-on gives a refund if plans change; otherwise the airline or hotel rules apply |
| Customer service | Around the clock in Arabic and English by WhatsApp, phone or in person |
Read on 14 October 2026 from search previews of the store's own pages. Official site: www.almosafer.com
- Campaign codes like WINTER and UMRAH have per-booking caps (for example SAR 1,500 per stay); compare them with your booking value.
- Codes such as ACT and PACKAGE give Almosafer Points, not an instant discount, and the points expire after 60 days.
- You can split payments with Tabby or Tamara, or redeem Qitaf and mokafaa points.
Almosafer in the UAE
Fewer Almosafer codes are listed for the UAE than for Saudi Arabia; the two below are each on one coupon site. Almosafer's Saudi campaign codes may not apply to UAE bookings.
| Payment | Cards, Apple Pay, Tabby and Tamara, loyalty points, or pay at the property for some stays |
|---|---|
| Points | Earn or redeem Almosafer Points, AlFursan miles and Shukran |
| Cancellations | A paid Cancel For Any Reason add-on gives a refund if plans change; otherwise the airline or hotel rules apply |
| Customer service | Around the clock in Arabic and English by WhatsApp or phone |
Read on 14 October 2026 from search previews of the store's own pages. Official site: www.almosafer.com
- BOOK10 is listed for bookings over 1,000, so it only helps on larger trips.
- Tabby and Tamara instalments are available at checkout.
- Support runs around the clock in Arabic and English by WhatsApp or phone.