Almatar store guide: delivery, returns, payment and customer service
Almatar is a Saudi flight and hotel booking website and app for trips inside and outside Saudi Arabia. It runs its own loyalty programme, Jawwak, and accepts payment in riyals, dirhams and Kuwaiti dinars.
Almatar at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | Yes | Yes |
| Tamara | No | Yes |
| Apple Pay | – | Yes |
| Best code now | MAT30 | MAT30 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Almatar in the UAE
The first code on this page gives 7% off hotels and 5% cashback on flights. Almatar is a Saudi site that also takes payment in dirhams; the other codes below are listed on coupon sites for UAE customers, and most Saudi bank offers will not apply to UAE cards.
| Instalments | Tabby is open to UAE citizens and residents: 4 or 6 payments with no fees, or pay after 14 days. Tamara is for Saudi residents only. Instalments cannot be used together with a coupon code |
|---|---|
| Currency | Payment is available in AED, SAR or KWD |
| Cancellation and refunds | Refundable bookings can be cancelled in the app or site; airline charges, non-refundable taxes, service fees and coupon value are deducted. Refunds go to the original payment method in 8 to 15 business days |
| Rewards | Jawwak points on every booking, valid for two years, redeemable on the payment page |
| Customer service | Saudi-based support: WhatsApp +966 920005511 around the clock, support@almatar.com |
Read on 18 October 2026 from the store's own pages. Official site: almatar.com
- Tabby is open to UAE residents (4 or 6 payments with no fees), but Tamara is for Saudi residents only.
- A coupon and instalments cannot be used on the same booking, so decide which saves you more.
- Jawwak points are not earned when you pay in instalments, with some coupon codes or from the wallet.
Almatar in Saudi Arabia
The first code on this page gives 7% off hotels and 5% cashback on flights. Below it are Saudi bank-card offers from SAB, Al Rajhi and STC Bank, and codes listed on other coupon sites; note that Almatar does not let you use a coupon and pay in instalments on the same booking.
| Instalments | Tabby: 4 or 6 payments with no fees, or pay after 14 days; Tamara for Saudi citizens and residents only. Instalments cannot be used together with a coupon code |
|---|---|
| Payment | mada and credit or debit cards, Apple Pay, Qitaf and Al Rajhi mokafa'a points, Jawwak points and the Almatar wallet |
| Cancellation and refunds | Refundable bookings can be cancelled in the app or site; airline charges, non-refundable taxes, service fees and coupon value are deducted. Refunds go to the original payment method in 8 to 15 business days; Qitaf and Al Rajhi points go back to the Almatar wallet. Changing a date or route costs SAR 30 per passenger plus airline fees |
| Rewards | Jawwak points: 1 to 4 points per riyal depending on tier, valid for two years; flight points are added after departure, hotel points after check-in |
| Customer service | 92 000 55 11, WhatsApp +966 920005511 around the clock, support@almatar.com |
Read on 18 October 2026 from the store's own pages. Official site: almatar.com
- Bank codes such as SAB10 or ARB10H only work when you type in the card details; Apple Pay, mada Pay and other wallets are excluded.
- You cannot pay with Tabby or Tamara and use a coupon on the same booking, so compare the instalment option with the discount.
- If you cancel a refundable booking, the coupon value, service fees and airline charges are deducted; refunds reach your card in 8 to 15 business days.