Airalo store guide: delivery, returns, payment and customer service
Airalo is an online store for travel eSIMs. You buy a local, regional or global data package in its app or on airalo.com, install it on an eSIM-capable phone, and use mobile data abroad without a physical SIM card.
Airalo at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | No | No |
| Tabby | No | No |
| Tamara | No | No |
| Apple Pay | – | – |
| Best code now | ARL8 | ARL8 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Airalo in the UAE
The first code on this page gives 10% off. Airalo also publishes its own codes on its site, a 15% code capped at USD 100 and a 10% code capped at USD 3, and only one code or Airmoney balance can be used per order.
| How it works | Install the eSIM as soon as you have stable internet, even before you fly; for most plans the validity starts when it first connects to a network in the covered country, but some start at installation, so check the plan's validity policy |
|---|---|
| Device | The phone must support eSIM and be carrier-unlocked; a locked phone cannot install the eSIM |
| Payment | Visa, Mastercard, Amex, UnionPay, JCB, PayPal, Google Pay, Apple Pay (in some countries) and Airmoney |
| Refunds | Request in the app for eligible, unexpired orders. Wrong purchase or changed plans: Airmoney only. Installation problems or eSIM not working: Airmoney or the original card (7 to 10 business days) |
| Visiting the UAE | The local UAE eSIM runs on Etisalat; support is by live chat around the clock |
Read on 18 October 2026 from the store's own pages. Official site: www.airalo.com
- Make sure your phone supports eSIM and is not locked to a carrier before you buy; a locked phone cannot install it.
- Install the eSIM at home over Wi-Fi; for most plans the days only start counting when you connect in the destination country.
- Orders paid with a discount code do not earn Airmoney cashback, so compare the code with the 5% to 10% cashback.
Airalo in Saudi Arabia
The first code on this page gives 10% off. Saudi shoppers can also use Al Rajhi's ARB20 card offer in the Airalo app until the end of 2026, and Airalo's own 15% and 10% codes; only one code can be used per order.
| How it works | Install the eSIM as soon as you have stable internet, even before you fly; for most plans the validity starts when it first connects to a network in the covered country, but some start at installation, so check the plan's validity policy |
|---|---|
| Device | The phone must support eSIM and be carrier-unlocked; a locked phone cannot install the eSIM |
| Payment | Visa, Mastercard, Amex, UnionPay, JCB, PayPal, Google Pay, Apple Pay (in some countries) and Airmoney; mada is not listed |
| Refunds | Request in the app for eligible, unexpired orders. Wrong purchase or changed plans: Airmoney only. Installation problems or eSIM not working: Airmoney or the original card (7 to 10 business days) |
| Visiting Saudi Arabia | The local Saudi eSIM runs on Zain; packages can renew automatically when 10% of data is left (can be switched off); support is by live chat around the clock |
Read on 18 October 2026 from the store's own pages. Official site: www.airalo.com
- Airalo's payment list does not include mada, so plan to pay with a Visa, Mastercard or Amex card, PayPal or Google Pay.
- Check that your phone is not carrier-locked; Airalo cannot install an eSIM on a locked phone.
- Local Saudi plans can renew automatically when 10% of data is left; switch renewals off in the eSIM details if you do not want that.