Victoria's Secret store guide: delivery, returns, payment and customer service
Victoria's Secret is an American lingerie brand. Its Gulf online stores, run by Alshaya, sell bras, panties, lingerie, sleepwear, swimwear and PINK, alongside Victoria's Secret Beauty body mists, lotions and fragrances.
Victoria's Secret at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 199 | SAR 199 |
| Delivery fee below that | AED 35 | SAR 35 |
| Return window | 14 days | 14 days |
| Free returns | Yes | Yes |
| Cash on delivery | No | Yes, SAR 20 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | ZQDF | ZQDF |
– means the store's own pages did not say. The full facts with the date we read them are below.
Victoria's Secret in the UAE
The first code on this page gives 10% off full-price items at Victoria's Secret UAE. The store's own multi-buy offers on panties, bras and mists need no code, and lingerie and beauty products cannot be returned, so check sizes before you order.
| Free delivery | Orders above AED 199; below that standard delivery costs AED 35 and takes 1 to 2 days. Same-day delivery costs AED 45 if you order before 12 PM |
|---|---|
| Cash on delivery | Currently unavailable in the UAE; pay by card, Apple Pay or instalments |
| Returns | Free online returns within 14 days of delivery, or return in store. Underwear, swimwear, lingerie, fragrances and beauty products cannot be returned for hygiene reasons, and delivery charges are not refunded |
| Payment | Visa and Mastercard, Apple Pay, and 3 or 4 interest-free instalments with Tabby or Tamara |
| Customer service | Call 800-74292, or use live chat or WhatsApp. Saturday to Thursday 9 AM to 10 PM, Friday 1 PM to 10 PM |
Read on 19 October 2026 from the store's own pages. Official site: www.victoriassecret.ae
- Orders above AED 199 ship free; below that delivery costs AED 35.
- Cash on delivery is not available in the UAE, so pay by card, Apple Pay, Tabby or Tamara.
- Underwear, lingerie, swimwear, fragrances and beauty products cannot be returned, even though online returns are free for other items.
Victoria's Secret in Saudi Arabia
The first code on this page gives 10% off full-price items at Victoria's Secret KSA. Most other codes listed for Saudi Arabia are also 10% and come from coupon sites; the store's own multi-buy offers on panties need no code.
| Free delivery | Orders above SAR 199; below that standard delivery costs SAR 35 and takes 2 to 5 days. Same-day delivery in Riyadh only costs SAR 45 if you order before 12 PM |
|---|---|
| Cash on delivery | Available with a SAR 20 fee, which is not refunded, for orders up to SAR 3,500 |
| Returns | Free online returns within 14 days of delivery, or return in store. Underwear, swimwear, lingerie, fragrances and beauty products cannot be returned for hygiene reasons; cash-on-delivery orders are refunded as an eGift card |
| Payment | Visa and Mastercard, Apple Pay, cash on delivery, and 3 or 4 interest-free instalments with Tabby or Tamara |
| Customer service | Call 8004414440, or use live chat or WhatsApp. Saturday to Thursday 9 AM to 10 PM, Friday 1 PM to 10 PM (Saudi time) |
Read on 19 October 2026 from the store's own pages. Official site: www.victoriassecret.com.sa
- Orders above SAR 199 ship free; below that delivery costs SAR 35 and takes 2 to 5 days.
- Cash on delivery costs SAR 20 extra, is not refunded, and returns on those orders come back as an eGift card.
- Lingerie, underwear, swimwear, fragrances and beauty products cannot be returned, so check sizes first.