United Pharmacy store guide: delivery, returns, payment and customer service
United Pharmacy is a Saudi pharmacy chain based in Jeddah, run by United Company for Drugs and Medical Supplies. Its online store and app sell skincare, vitamins and supplements, baby care, hair and body care, medical devices and over-the-counter medicines, with delivery across the Kingdom, e-prescription and insurance refills, a free pharmacist chat and the Maksab loyalty programme.
United Pharmacy at a glance
| Saudi Arabia | |
|---|---|
| Free delivery from | SAR 100 |
| Delivery fee below that | SAR 10 |
| Return window | 14 days |
| Free returns | No |
| Cash on delivery | – |
| Tabby | – |
| Tamara | Yes |
| Apple Pay | – |
| Best code now | N32 |
– means the store's own pages did not say. The full facts with the date we read them are below.
United Pharmacy in Saudi Arabia
The first code on this page is the verified one: it gives 10% off the first time you use it and 5% on every later order. Like all United Pharmacy codes, it does not apply to medicines, infant formula or diapers.
| Delivery | Free on orders over SAR 100; below that delivery costs SAR 10. Residential districts outside cities cost SAR 10, and areas outside free delivery are shipped by Aramex for SAR 19. Deliveries run Saturday to Thursday 12 PM to 12 AM and Friday 1 PM to 12 AM, and you give the courier an OTP on delivery |
|---|---|
| Promo codes | Voucher and promo codes apply only to eligible products and cannot be used on medicines, infant formula or diapers. Some percentage codes have a maximum discount |
| Returns | Faulty or damaged items can be returned or exchanged within 14 days of the invoice date at no charge. For change-of-mind returns, take the item to the nearest branch for free or pay SAR 10 shipping. Refrigerated items (such as insulin), infant milk and food, and items dispensed through insurance cannot be returned, and the invoice is required |
| Payment | Tamara instalments are available with no late fees |
| Customer service | Toll-free 8002444445 by phone or WhatsApp, live chat, or email customercare@unitedpharmacy.sa; Saturday to Thursday 9 AM to 12 AM, Friday 2 PM to 12 AM |
Read on 29 October 2026 from the store's own pages. Official site: unitedpharmacy.sa
- Promo codes do not work on medicines, infant formula or diapers, so the discount only shows on eligible items such as skincare and vitamins.
- Delivery is free over SAR 100; below that it costs SAR 10, and areas shipped by Aramex cost SAR 19.
- Keep your invoice: it is needed for any return or exchange, and faulty items must be reported within 14 days of the invoice date.