Al-Dawaa Pharmacies store guide: delivery, returns, payment and customer service
Al-Dawaa is a Saudi pharmacy chain run by Al-Dawaa Medical Services Co., listed on the Saudi Exchange (Tadawul). It sells medicines, beauty, personal care, baby, vitamin and health products in its branches and online, with home delivery, 60-minute "Al-Dawaa Now" delivery and in-branch pickup, plus the Arbahi loyalty points programme.
Al-Dawaa Pharmacies at a glance
| Saudi Arabia | |
|---|---|
| Free delivery from | SAR 100 |
| Delivery fee below that | – |
| Return window | 7 days |
| Free returns | No |
| Cash on delivery | – |
| Tabby | – |
| Tamara | Yes |
| Apple Pay | Yes |
| Best code now | KSA96 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Al-Dawaa Pharmacies in Saudi Arabia
Al-Dawaa codes are thin on the ground: the big coupon sites do not cover it, and most codes below appear on a single small site, so treat them as worth a try rather than sure things. Al-Dawaa's own campaign codes usually exclude medicines and milk.
| Free delivery | Orders from SAR 100 (in selected cities); below that a delivery fee applies, shown at checkout. Free pickup from a branch (Click & Collect) has no minimum |
|---|---|
| 60-minute delivery | "Al-Dawaa Now" costs SAR 16 on orders under SAR 150 and SAR 10 above; prepaid only (no cash on delivery), and orders cannot be cancelled once confirmed |
| Returns | Within 7 days of receipt, in original condition. Not returnable: hygiene and beauty appliances, refrigerated items (insulin, hormones), milk and baby food, items dispensed by insurance. Change-of-mind returns pay the shipping; card refunds take 7 to 14 business days |
| Payment | Mada, Visa, Mastercard, American Express, prepaid cards, STC Pay, Apple Pay, and Tamara instalments |
| Customer service | Toll-free 8002444444, also on WhatsApp at the same number |
Read on 14 October 2026 from search previews of the store's own pages. Official site: www.al-dawaa.com
- Orders from SAR 100 get free home delivery in selected cities; branch pickup is free with no minimum, so pick it up if you are under SAR 100.
- "Al-Dawaa Now" 60-minute delivery always costs SAR 10 to 16, needs prepayment and cannot be cancelled once confirmed.
- Returns are 7 days only, and refrigerated items, milk, baby food and insurance-dispensed items cannot be returned at all.