The Body Shop store guide: delivery, returns, payment and customer service
The Body Shop sells skincare, haircare and bodycare. The UAE shop is thebodyshop.ae. In Saudi Arabia the Western shop is west.thebodyshop.com.sa, run in Jeddah by a branch of Kamal Osman Jamjoom (trade licence 4030043970). It is a different store from Bath & Body Works.
The Body Shop at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 149 | SAR 149 |
| Delivery fee below that | AED 20 | SAR 20 |
| Return window | 7 days | 7 days |
| Free returns | Yes | Yes |
| Cash on delivery | – | – |
| Tabby | – | Yes |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | AC43 | AC43 |
– means the store's own pages did not say. The full facts with the date we read them are below.
The Body Shop in the UAE
The Body Shop code AC43: 10% off all products. It is the first code on this page, for the UAE shop at thebodyshop.ae.
| Free delivery | Free on orders above AED 149. Below that, standard delivery and click and collect cost AED 20. Delivery takes 3 to 4 working days. An order can be split into more than one parcel |
|---|---|
| Returns | Within 7 days of receipt, unused, in the original packaging with the invoice. Sale items can only be exchanged during the sale. The shop pays the courier if you use its return steps. Refunds take 10 to 14 working days after the warehouse check. Click-and-collect orders can be returned in store for cash. Delivery fees are deducted unless the item has a manufacturing defect |
| Customer service | Call 800 111 344 if an order is processed but not yet shipped and you need to cancel it |
Read on 2 November 2026 from the store's own pages. Official site: thebodyshop.ae
- AC43 is 10% off all products in the UAE. No cap was stated, and it was not described as new-customers-only.
- It is also valid in Saudi Arabia, but only in the Western region. Use the Saudi page for that.
- Delivery is free above AED 149 and takes 3 to 4 working days.
The Body Shop in Saudi Arabia
The Body Shop code AC43: 10% off all products, only in the Western region of Saudi Arabia (Jeddah, Makkah, Madinah, Taif and Yanbu). It is the first code on this page. It is not for Riyadh or the Eastern Province.
| Where this shop delivers | The Western shop delivers only to Makkah, Madinah, Tabuk, Asir, Jizan, Najran and Baha. Orders to any other province are cancelled. Standard delivery and click and collect take 3 to 7 working days |
|---|---|
| Free delivery | Free on orders above SAR 149. Below that, standard delivery and click and collect cost SAR 20 |
| Returns | Within 7 days of receipt. Sale items can only be exchanged during the sale. Click-and-collect orders can be returned only in store. Some products are non-returnable. Refunds take 10 to 14 working days after the quality check, and delivery fees are deducted unless the item has a manufacturing defect |
Read on 2 November 2026 from the store's own pages. Official site: west.thebodyshop.com.sa
- AC43 is only for the Western region: Jeddah, Makkah, Madinah, Taif and Yanbu. Do not use it for an address in Riyadh, Dammam or the Eastern Province.
- The shop behind this page is west.thebodyshop.com.sa. It cancels orders outside Makkah, Madinah, Tabuk, Asir, Jizan, Najran and Baha.
- Delivery is free above SAR 149 and takes 3 to 7 working days.