Sephora store guide: delivery, returns, payment and customer service
Sephora is a French beauty retailer for makeup, skincare and fragrance, owned by LVMH. Sephora Middle East has run stores in the Gulf since 2007 and online since 2016.
Sephora at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 250 | SAR 350 |
| Delivery fee below that | AED 20 | SAR 20 |
| Return window | 14 days | – |
| Free returns | – | – |
| Cash on delivery | – | Yes, SAR 20 fee |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | FM26 | CAE |
– means the store's own pages did not say. The full facts with the date we read them are below.
Sephora in the UAE
Sephora codes in the Gulf are small, usually 5% to 7%, and often exclude big brands such as Chanel and Dior. Here is every code listed for the UAE and how sure we are about each.
| Free delivery | Orders over AED 250; otherwise AED 20, next day |
|---|---|
| Returns | 14 days from delivery (3 days for sale items); can be returned in any Sephora store in the UAE or Saudi Arabia |
| Customer service | 800 7374672, 10am to 10pm, customercare@sephora.ae |
Read on 14 October 2026 from search previews of the store's own pages. Official site: www.sephora.ae
- Free delivery starts at AED 250, which matters more than a 5% code on a small basket.
- Sale items have only a 3-day return window.
- Online orders can be returned in any Sephora store in the UAE or Saudi Arabia.
Sephora in Saudi Arabia
Sephora codes in Saudi Arabia are usually 5% and exclude some brands. Free delivery starts at SAR 350.
| Free delivery | Orders over SAR 350; otherwise SAR 20, about 4 days |
|---|---|
| Returns | Online orders can be returned in any Sephora store in Saudi Arabia or the UAE |
Read on 14 October 2026 from search previews of the store's own pages. Official site: sephora.sa
- Free delivery starts at SAR 350; below that delivery costs SAR 20.
- Online orders can be returned in any Sephora store in Saudi Arabia or the UAE.
- Check the exclusions: most codes skip luxury brands and gift sets.