Osma Perfumes store guide: delivery, returns, payment and customer service
Osma Perfumes is a fragrance house with its own online stores for the Gulf, including the UAE and Saudi Arabia. It describes its perfumes as a mix of Eastern and Western styles, made with natural oils, in sizes such as 20 ml, 75 ml and 150 ml.
Osma Perfumes at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 249 | SAR 249 |
| Delivery fee below that | – | – |
| Return window | 30 days | 30 days |
| Free returns | No | No |
| Cash on delivery | Yes | Yes |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | SAS34 | SAS34 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Osma Perfumes in the UAE
Osma Perfumes code SAS34: 5% off. It is the first code on this page, for the UAE store.
| Free delivery | The UAE store banner on 2 November 2026 says delivery is free on orders above AED 249. It does not print the fee below that |
|---|---|
| Returns | The FAQ says items can be returned or exchanged within 30 days of purchase, with the original receipt, including at a branch, but products bought with a coupon or discount code cannot be returned or exchanged. The return policy says the Golden Warranty is 30 days from delivery for a damaged, wrong or incomplete order, the original box is required, a return costs SAR 25, and a website order cannot be returned in a branch. A coupon also cannot be combined with a special offer |
| Payment | The UAE store lists credit cards, Apple Pay, Tabby, Tamara, a customer wallet and cash on delivery |
| Customer service | Email info@osma.sa, WhatsApp +966 9200 34155, or mobile +966 9200 15794 |
Read on 2 November 2026 from the store's own pages. Official site: ae.osmaperfumes.com
- SAS34 is 5% off. No cap was stated, and it was not described as new-customers-only or as excluding sale items.
- The UAE store banner says delivery is free above AED 249.
- Osma's FAQ says a purchase made with a coupon or discount code cannot be returned or exchanged, and a coupon cannot be combined with a special offer.
Osma Perfumes in Saudi Arabia
Osma Perfumes code SAS34: 5% off. It is the first code on this page, for the Saudi store.
| Free delivery | The Saudi store banner on 2 November 2026 says delivery is free on orders above 249 and within 2 hours. The FAQ on the same site says Riyadh takes 24 to 48 hours and other areas 1 to 4 days, with shipping fees of SAR 20 to 30 by region. Delivery outside Saudi Arabia takes 3 to 10 days and costs SAR 40 to 150, and some countries add customs duty |
|---|---|
| Returns | The FAQ says items can be returned or exchanged within 30 days of purchase, with the original receipt, including at a branch, but products bought with a coupon or discount code cannot be returned or exchanged. The return policy says the Golden Warranty is 30 days from delivery for a damaged, wrong or incomplete order, the original box is required, a return costs SAR 25, the cash-on-delivery fee is deducted if you return after delivery, and a website order cannot be returned in a branch. Refunds go back to the original payment method in 7 to 21 working days |
| Payment | The Saudi store lists mada, credit cards, STC Pay, Apple Pay, Tabby, Tamara, MisPay, Emkan, Madfu, a customer wallet and cash on delivery |
| Customer service | Email info@osma.sa, WhatsApp +966 9200 34155, or mobile +966 9200 15794 |
Read on 2 November 2026 from the store's own pages. Official site: sa.osmaperfumes.com
- SAS34 is 5% off. No cap was stated, and it was not described as new-customers-only.
- The Saudi banner says delivery is free above 249 and within 2 hours. The FAQ also says Riyadh takes 24 to 48 hours and other areas 1 to 4 days, with fees of SAR 20 to 30.
- A purchase made with a coupon cannot be returned, according to Osma's FAQ, and a coupon cannot be combined with a special offer.