MUJI store guide: delivery, returns, payment and customer service
MUJI is the Alshaya shop for household goods, clothing, stationery and furniture. The UAE shop is muji.ae and the Saudi shop is muji.com.sa. Code D9800 is also for the Kuwait shop at muji.com.kw and the Qatar shop at muji.qa. This site has pages for the UAE and Saudi Arabia only.
MUJI at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | D9800 | D9800 |
– means the store's own pages did not say. The full facts with the date we read them are below.
MUJI in the UAE
MUJI code D9800: 10% off. It is the first code on this page, for the UAE shop at muji.ae. The same code is also for Kuwait, Qatar and Saudi Arabia. No cap or end date was published.
| Delivery | The MUJI UAE delivery page lists accessories (clothing, bedding, bath, decor and cushions) at AED 30, or free above AED 150, in 1 to 2 days. Large items (furniture, storage and selected luggage) are AED 100, or free above AED 600, in 1 to 7 days. It says MUJI delivers to all areas of the UAE |
|---|---|
| Click and collect | Free, for accessories only, ready in 2 to 3 days. The terms say an order that is not collected within 7 days can be cancelled |
| Cash on delivery | The delivery page says cash on delivery is free, up to AED 4,000 an order. Above that, pay by card |
| Returns | The returns page and the terms say 14 days from delivery, unused, in the original packaging, with the invoice. A full-order return also refunds the delivery fee. The FAQ still says 15 days from receipt. Underwear, swimwear and health and beauty products are excluded, and a partial return does not refund the delivery fee |
Read on 3 November 2026 from search previews of the store's own pages. Official site: www.muji.ae
- D9800 is 10% off. No cap and no end date were published with it.
- It is for Kuwait, Qatar, Saudi Arabia and the UAE. This page is the UAE shop. There is no Kuwait or Qatar page on this site.
- The UAE delivery page lists accessories at AED 30, or free above AED 150, and large items at AED 100, or free above AED 600.
MUJI in Saudi Arabia
MUJI code D9800: 10% off. It is the first code on this page, for the Saudi shop at muji.com.sa. The same code is also for Kuwait, Qatar and the UAE. No cap or end date was published.
| Delivery | The Saudi delivery page, read on 3 November 2026, names home delivery for accessories and white-glove delivery for furniture, storage and selected luggage. It does not print a fee. The FAQ says the time and the cost vary by location. Do not use the UAE dirham fees on this page |
|---|---|
| Click and collect | The Saudi FAQ says click and collect is free for all orders. The terms say an order that is not collected within 7 days of the ready notice can be cancelled |
| White glove | By appointment, to the room you choose, then unpacked and assembled. One white-glove item sends the whole order by that service. The FAQ excludes outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, and anything that needs wall mounting |
| Returns | The returns page says 14 days from delivery, unused, in the original packaging, with the invoice. Home accessories can go back to a store. Furniture and other large items need a customer-service inspection and pickup. The FAQ still says 15 days from receipt. Underwear, swimwear and health and beauty products are excluded. The returns page lists Customer Delivery Service at +966 8001 111 000. The FAQ still prints 800-74292 and gives hours in UAE time |
Read on 3 November 2026 from the store's own pages. Official site: www.muji.com.sa
- D9800 is 10% off. No cap and no end date were published with it, including no riyal cap.
- It is for Kuwait, Qatar, Saudi Arabia and the UAE. This page is the Saudi shop.
- The Saudi delivery page does not print a home-delivery fee. Click and collect is free. The UAE dirham fees are not repeated here.