Alsaif Gallery store guide: delivery, returns, payment and customer service
Alsaif Gallery is a Saudi retailer of home and kitchen appliances and housewares: coffee makers, air fryers, kitchen machines, vacuum cleaners, built-in and large appliances, thermoses and cookware. It has branches in Saudi Arabia, the UAE and Kuwait, and its online store delivers across Saudi Arabia, the UAE and other Gulf countries.
Alsaif Gallery at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 3 days | 3 days |
| Free returns | – | – |
| Cash on delivery | No | Yes, SAR 28 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | SG114 | SG114 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Alsaif Gallery in the UAE
The first code on this page, SG114, is our own Alsaif Gallery code: 5% off sitewide, including discounted items. Another code shared on coupon sites, SG125, did not work when we tried it at checkout, so it is marked as not working.
| Delivery | To all regions of the UAE through shipping companies; the shipping cost and delivery time are shown when you order. The delivery pages do not state a free-delivery minimum |
|---|---|
| Returns | Returns within 3 days and exchanges within 7 days, at an Alsaif Gallery branch with the invoice and the original packaging. Discounted items can only be exchanged, within 7 working days, and used items cannot be returned. Refunds take 7 to 14 working days |
| Payment | The payment FAQ lists Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara and Alsaif Gallery gift vouchers. Cash on delivery is for Saudi Arabia only |
| Customer service | Email cs@alsaifgallery.com, or call or WhatsApp +966 920009017. Online return requests go through WhatsApp with a photo or video of the item |
Read on 25 October 2026 from the store's own pages. Official site: alsaifgallery.com
- Cash on delivery is not offered in the UAE, so pay by card, Apple Pay or a listed instalment option.
- You have only 3 days to return an item and 7 days to exchange it, at a branch with the invoice.
- Discounted items can be exchanged but not returned, so check the item before you buy on sale.
Alsaif Gallery in Saudi Arabia
The first code on this page, SG114, is our own Alsaif Gallery code: 5% off sitewide, including discounted items. Another code shared on coupon sites, SG125, did not work when we tried it at checkout, so it is marked as not working.
| Delivery | To all regions of Saudi Arabia through shipping companies; the shipping cost and delivery time are shown when you order. Large items are not delivered to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat, Turaif or areas more than 50 km from a city centre |
|---|---|
| Returns | Returns within 3 days and exchanges within 7 days, at an Alsaif Gallery branch with the invoice and the original packaging. Discounted items can only be exchanged, within 7 working days, and used items cannot be returned. Refunds take 7 to 14 working days |
| Payment | mada, Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara, Alsaif Gallery gift vouchers and cash on delivery. Cash on delivery costs SAR 28, which is not refunded on a return, and orders outside Riyadh must be confirmed on WhatsApp first |
| Customer service | Email cs@alsaifgallery.com, or call or WhatsApp +966 920009017. Online return requests go through WhatsApp with a photo or video of the item |
Read on 25 October 2026 from the store's own pages. Official site: alsaifgallery.com
- Paying by card or Apple Pay saves the SAR 28 cash-on-delivery fee, which is not refunded if you return the order.
- Large appliances are not delivered to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat, Turaif or places more than 50 km from a city centre.
- If you pay with Tabby or Tamara, discounted items cannot be returned or exchanged.