Level Shoes store guide: delivery, returns, payment and customer service
Level Shoes is a Dubai-based luxury store for designer shoes, bags and accessories, with its store in The Dubai Mall. Its website and app sell to the UAE, Saudi Arabia and the rest of the GCC, and it also runs Level Shoes Pre-Loved, a curated edit of pre-owned designer pieces.
Level Shoes at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 350 | SAR 500 |
| Delivery fee below that | AED 25 | SAR 50 |
| Return window | 30 days | 30 days |
| Free returns | Yes | Yes |
| Cash on delivery | Yes | Yes |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | ACE127 | ACE127 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Level Shoes in the UAE
The first code on this page, ACE127, is our own Level Shoes code: 10% off items marked with a black star (★), with no published cap. Level Shoes allows one promo code per order, so there is no stacking it with another code.
| Free delivery | Orders of AED 350 or more; below that delivery costs AED 25. Dubai gets 90-minute delivery on orders placed by 8 PM, and the rest of the UAE gets same-day delivery on orders placed before 2 PM |
|---|---|
| Returns | Free returns within 30 days of delivery, collected from you, for unworn items with all tags, accessories and the original box. There are no exchanges. Pre-Loved items, earrings, fragrances, skincare, socks, stockings, e-Gift Cards, personalised items, raffle sneakers and limited editions cannot be returned, and cash-on-delivery orders are refunded as a Level Shoes e-Gift Card |
| Payment | Visa, Mastercard, American Express, Apple Pay, Google Pay, Tabby, Tamara and cash on delivery (not for pre-order or Pre-Loved items) |
| Promo codes | Codes work only on items marked with a black star (★), one code per order, while logged in; they cannot be used on e-Gift Cards |
| Customer service | Toll-free +971 800 538 3573, 10 AM to 10 PM, or email guestservices@levelshoes.com. Click & Collect is at the Concierge Desk in The Dubai Mall |
Read on 25 October 2026 from the store's own pages. Official site: www.levelshoes.com
- Look for the black star (★) on the product page: Level Shoes codes only work on starred items, and only one code fits each order.
- Orders of AED 350 or more ship free; below that delivery costs AED 25.
- Returns are free for 30 days but there are no exchanges, so to change a size you return the pair and place a new order.
Level Shoes in Saudi Arabia
The first code on this page, ACE127, is our own Level Shoes code: 10% off items marked with a black star (★) on the Saudi site, with no published cap. Only one promo code works per order.
| Free delivery | Orders of SAR 500 or more; below that delivery costs SAR 50. Riyadh gets 2-hour delivery on selected items ordered before 10 PM, the rest of Saudi Arabia 1 to 3 business days, and items sent from Dubai 2 to 4 business days |
|---|---|
| Returns | Free returns within 30 days of delivery, collected from you, for unworn items with all tags, accessories and the original box. There are no exchanges. Pre-Loved items, earrings, fragrances, skincare, socks, stockings, e-Gift Cards, personalised items, raffle sneakers and limited editions cannot be returned, and cash-on-delivery orders are refunded as a Level Shoes e-Gift Card |
| Payment | mada, Visa, Mastercard, American Express, Apple Pay, Google Pay, Tabby, Tamara and cash on delivery (not for pre-order or Pre-Loved items) |
| Promo codes | Codes work only on items marked with a black star (★), one code per order, while logged in; they cannot be used on e-Gift Cards |
| Customer service | Email guestservices@levelshoes.com, or call toll-free 9 AM to 9 PM; the FAQ gives +966 800 124 0433 in one section and +966 800 111 1364 in another |
Read on 25 October 2026 from the store's own pages. Official site: en-saudi.levelshoes.com
- Look for the black star (★) on the product page: Level Shoes codes only work on starred items, and only one code fits each order.
- Orders of SAR 500 or more ship free; below that delivery costs SAR 50.
- Returns are free for 30 days but there are no exchanges, so to change a size you return the pair and place a new order.