Ounass store guide: delivery, returns, payment and customer service
Ounass is a Gulf online luxury store for designer fashion, beauty and home, with more than 2,000 brands. It was launched in 2016 by Dubai's Al Tayer Group and delivers across the GCC.
Ounass at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 500 | SAR 500 |
| Delivery fee below that | AED 25 | SAR 25 |
| Return window | 30 days | 30 days |
| Free returns | Yes | Yes |
| Cash on delivery | Yes, AED 25 fee | Yes, SAR 25 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | APP10 | CAE |
– means the store's own pages did not say. The full facts with the date we read them are below.
Ounass in the UAE
Ounass codes in the UAE are almost all 10% off full-price items or a first app order. Sale items usually get a smaller extra discount or none.
| Free delivery | Orders over AED 500; below that AED 25, or AED 50 for 2-hour delivery in Dubai |
|---|---|
| Returns | Free within 30 days of delivery; beauty, lingerie, earrings and some other items excluded |
| Payment | Cards, Tabby, Tamara, cash on delivery up to AED 30,000 (AED 25 fee; refunds as store credit) |
| Customer service | Toll-free 800 686277, 10am to 10pm; WhatsApp +971 4 422 3100 |
Read on 14 October 2026 from search previews of the store's own pages. Official site: www.ounass.ae
- Most Ounass codes exclude sale items: apply them to full-price pieces.
- Free delivery starts at AED 500; 2-hour delivery in Dubai costs AED 50 below that.
- Returns are free within 30 days, but cash-on-delivery refunds come back as store credit.
Ounass in Saudi Arabia
Ounass codes in Saudi Arabia are mostly 10% off full-price items or a first app order. Each shows where it is listed and when.
| Delivery | 3-hour delivery in Riyadh, free over SAR 500, otherwise SAR 50 |
|---|---|
| Returns | Within 30 days of receipt |
| Payment | Cards, Tabby, Tamara, cash on delivery up to SAR 7,500 (SAR 25 fee) |
| Customer service | Toll-free 800 111 1817, customercare@ounass.com |
Read on 14 October 2026 from search previews of the store's own pages. Official site: en-saudi.ounass.com
- Riyadh orders can arrive within 3 hours; free over SAR 500.
- Cash on delivery adds SAR 25.
- Apply codes to full-price items; sale items are often excluded.
Upcoming Ounass sales
- Black Friday: 27 November 2026 (Expected) · Starts in 44 days
"Expected" dates are based on last year; we update them when the store announces.