H&M store guide: delivery, returns, payment and customer service
H&M is the Swedish fashion chain for women's, men's and kids' clothing, basics, beauty and H&M HOME. Its Gulf stores and online shops (ae.hm.com, sa.hm.com) are run by the franchise partner Alshaya.
H&M at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 149 | – |
| Delivery fee below that | AED 19 | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | Yes | Yes |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | A27D | A27D |
– means the store's own pages did not say. The full facts with the date we read them are below.
H&M in the UAE
H&M UAE codes on coupon sites are small: 10% off full-price items or an extra 5% on everything. Each is listed by one site, and none is confirmed by H&M itself.
| Delivery | Standard delivery AED 19; free on orders above AED 149 |
|---|---|
| Returns | Underwear, swimwear, lingerie, fragrances, beauty and personalised items cannot be returned; delivery fee refunded only on a full-order or faulty-item return |
| Cash on delivery | Available; cash-on-delivery orders are returned at an H&M store rather than online |
Read on 14 October 2026 from search previews of the store's own pages. Official site: ae.hm.com
- Use a 10% code on full-price items and a 5% code when your basket is mostly sale items.
- Free delivery is listed from AED 149 (AED 19 below); some coupon sites say AED 199, so check the basket total at checkout.
- If you pay cash on delivery, returns go through an H&M store, not online pickup.
H&M in Saudi Arabia
H&M Saudi codes on coupon sites are 10% off full-price items or 5% extra on everything, each listed by a single site. H&M's own Saudi pages blocked us, so delivery terms are unconfirmed.
| Delivery | Fee and free-delivery level are shown at checkout; we could not confirm them from H&M's own Saudi pages |
|---|---|
| Cash on delivery | Available; the returns page lists refund routes for cash-on-delivery, card and e-gift orders |
Read on 14 October 2026 from search previews of the store's own pages. Official site: sa.hm.com
- Most 10% codes are for full-price items only; on sale items, try a 5% code such as AG8E or A6XP.
- Check the delivery fee at checkout; we could not confirm the free-delivery level from H&M's own Saudi pages.
- Cash on delivery is available, and the returns page explains refunds for cash, card and e-gift orders.