Fashion.sa store guide: delivery, returns, payment and customer service
Fashion.sa is a Saudi fashion shop run by Imtiaz Al Arabia Company (commercial registration 1010246867, VAT 300241059400003), on Dammam Road in Al Munsiyah, Riyadh. It sells womenswear, kidswear and labels such as Netshe, Mika, Minta, Ginger Snaps and Yola, and it delivers only inside Saudi Arabia.
Fashion.sa at a glance
| Saudi Arabia | |
|---|---|
| Free delivery from | SAR 299 |
| Delivery fee below that | SAR 25 |
| Return window | 3 days |
| Free returns | Yes |
| Cash on delivery | Yes, SAR 25 fee |
| Tabby | Yes |
| Tamara | Yes |
| Apple Pay | Yes |
| Best code now | AC34 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Fashion.sa in Saudi Arabia
Fashion.sa code AC34: 10% off sitewide, or 15% during a site-wide sale. It is the first code on this page, and it is for Saudi Arabia only.
| Free delivery | Free on orders of SAR 299. Below that, shipping is SAR 25. In Riyadh the shipping policy says orders placed before 6 PM arrive within 4 hours and later orders within 24 hours; the FAQ says the 4-hour window is for orders before 7 PM. Other cities take 3 to 5 working days. Cash on delivery adds SAR 25 |
|---|---|
| Returns | Online orders can be returned once for free within 3 days of delivery, unworn and unwashed, with the price tags on. Accessories, underwear and swimwear are excluded, and every piece of a multi-item offer has to come back together. A second return costs SAR 19. Shipping and cash-on-delivery fees are not refunded. Cash-on-delivery refunds are a gift card by email. The courier collects in 3 to 5 working days, or you hand the parcel to Aramex, and the refund takes up to 14 working days except for Tabby, Tamara and gift cards. Report a damaged item within 24 hours with a photo |
| Payment | The homepage lists Apple Pay, credit cards, Tabby, Tamara and cash on delivery. Retail prices include customs and tax |
| Customer service | Email Care@Fashion.sa, or WhatsApp and phone +966 9200 08557, from 10 AM to 10 PM. A complaint is handled within one working day |
Read on 2 November 2026 from the store's own pages. Official site: fashion.sa
- Use 10% as the everyday rate. The 15% rate applies only while Fashion.sa is running a site-wide sale.
- AC34 is for Saudi Arabia only. Fashion.sa does not ship outside the Kingdom.
- Shipping is free from SAR 299 and SAR 25 below that. The first online return is free within 3 days; a second return costs SAR 19.