Deraah store guide: delivery, returns, payment and customer service
Deraah (درعه) is a perfume and beauty retailer. The UAE shop is ae.deraahstore.com and the Saudi shop is deraahstore.com. Code DZ1 is 10% off and was published for the GCC. This site has pages for the UAE and Saudi Arabia. It has no pages for Kuwait, Qatar, Bahrain or Oman.
Deraah at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 190 | SAR 190 |
| Delivery fee below that | – | – |
| Return window | 15 days | 7 days |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | – | Yes |
| Tamara | – | Yes |
| Apple Pay | – | Yes |
| Best code now | DZ1 | DZ1 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Deraah in the UAE
Deraah code DZ1: 10% off. It is the first code on this page, for the UAE shop. The code was published for the GCC. No cap or end date was published.
| Delivery | The UAE FAQ, read on 4 November 2026, says orders are prepared within 48 to 72 working hours if placed before 10:00 AM. Major cities take 2 to 4 working days from the invoice. Outside the main cities takes 3 to 6 working days. Shipping is free on orders of AED 190 or more. The fee below that is not printed |
|---|---|
| Returns | 15 calendar days from receipt, unused and in the original packaging. Contact 800 118 6666 or WhatsApp on the same number, then hand the item to the nearest store. A refund goes to the bank account in 5 to 10 working days. Opened or used items, and items that cannot be returned for health or personal reasons, are excluded. A wrong or damaged item uses the same 15 days, with the bank refund in 5 to 15 working days |
| Payment | Cash on delivery, Visa, Mastercard and debit cards. The FAQ does not print a cash-on-delivery fee |
| Customer service | 800 118 6666 or customerservice@deraah.com.sa, Saturday to Thursday, 9:00 AM to 6:00 PM. Friday is closed. The UAE FAQ lists 15 branches in Sharjah, Dubai, Kalba, Ras Al Khaimah, Al Ain and Abu Dhabi |
Read on 4 November 2026 from the store's own pages. Official site: ae.deraahstore.com
- DZ1 is 10% off. No cap or end date was published with it.
- It is for the GCC. This page is the UAE shop. This site has no pages for Kuwait, Qatar, Bahrain or Oman.
- UAE shipping is free from AED 190. A return is within 15 calendar days, unused.
Deraah in Saudi Arabia
Deraah code DZ1: 10% off. It is the first code on this page, for the Saudi shop. The code was published for the GCC. No cap or end date was published.
| Delivery | The Saudi FAQ, read on 4 November 2026, says Riyadh delivery is within 48 hours if the order is placed before 10:00 AM. Major cities take 2 to 4 business days. Outside major cities takes 4 to 7 business days. Shipping is free on orders over SAR 190 |
|---|---|
| Returns | 7 days from receipt. Call +966 800 118 6666 or use live chat, then hand the packed item to the nearest branch. The refund goes to the bank account in 4 to 14 working days. A wrong or damaged item uses the same 7 days |
| Payment | Visa, Mastercard, mada, Apple Pay, cash on delivery inside Saudi Arabia, Tamara and Tabby |
| Customer service | 800 118 6666 or customerservice@deraah.com.sa. Saturday to Wednesday 9:00 AM to 6:00 PM, Thursday 9:00 AM to 4:00 PM, Friday closed. The FAQ says more than 850 branches in 162 Saudi cities |
Read on 4 November 2026 from the store's own pages. Official site: www.deraahstore.com
- DZ1 is 10% off. No cap or end date was published with it.
- It is for the GCC. This page is the Saudi shop.
- Saudi shipping is free over SAR 190. A return is within 7 days of receipt.