Deliveroo store guide: delivery, returns, payment and customer service
Deliveroo is a British food and grocery delivery app that launched in the UAE in 2015. It delivers in Dubai, Abu Dhabi, Sharjah, Al Ain and Ajman, and is now part of DoorDash.
Deliveroo at a glance
| UAE | |
|---|---|
| Free delivery from | – |
| Delivery fee below that | – |
| Return window | – |
| Free returns | – |
| Cash on delivery | Yes |
| Tabby | – |
| Tamara | – |
| Apple Pay | – |
| Best code now | DCM11NEW |
– means the store's own pages did not say. The full facts with the date we read them are below.
Deliveroo in the UAE
Deliveroo UAE savings come mostly from Plus free delivery and in-app meal deals. The two codes below are each listed on one site, with conflicting details.
| Delivery fee | Varies with distance and is shown before you pick a restaurant; a service fee applies, plus a small-order fee below the restaurant's minimum |
|---|---|
| Deliveroo Plus | Plus Gold from AED 19 a month: free delivery on restaurant orders over AED 30 and grocery orders over AED 50; Plus Silver (via Amazon Prime): over AED 60 |
| Payment | Card or cash, chosen at checkout; cash only where the restaurant accepts it |
| Customer service | Order Help in the app or website order history; customersupport@deliveroo.ae |
Read on 14 October 2026 from the store's own pages. Official site: deliveroo.ae
- If you have Amazon Prime, link it to get Plus Silver free delivery on orders over AED 60.
- Plus Gold covers delivery on restaurant orders over AED 30, but service and small-order fees still apply.
- Codes go in "Add Voucher Code" under Account in the app, or "Add Promo Code" at checkout on the website.