Cartlow store guide: delivery, returns, payment and customer service
Cartlow is a marketplace for clearance, never-used, open-box and refurbished electronics, with separate shops for the UAE (cartlow.com/uae) and Saudi Arabia (cartlow.com/saudi). It sells phones, laptops and other electronics that its team grades and certifies, and it says every product has a 12-month warranty from Cartlow. This page covers the UAE and Saudi Arabia only.
Cartlow at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 10 days | 10 days |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | ZZ90 | ZZ90 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Cartlow in the UAE
Cartlow code ZZ90: 15% off, up to AED 30, on orders of AED 150 or more. It is the first code on this page, for the UAE shop at cartlow.com/uae.
| Shipping | The UAE FAQ, read on 3 November 2026, says small items cost AED 13, medium items AED 19 and heavy items AED 49, added to the invoice, across all emirates. Delivery is about 3 to 5 business days in one answer and 1 to 3 business days in another. The shipping policy also says Cartlow-store products can arrive within two business days, and that Cartlow ships to most addresses in the UAE |
|---|---|
| Returns | A return request can be sent within 10 days of delivery, for eligible products only. Every return is quality-checked. Open My orders, choose the order, then Create Dispute |
| Warranty | The FAQ says Cartlow provides a 12-month warranty. Claims go to hello@cartlow.com |
| Customer service | Email hello@cartlow.com or call +971 4 561 6814 |
Read on 3 November 2026 from the store's own pages. Official site: cartlow.com
- ZZ90 is 15% off, capped at AED 30, when the order is at least AED 150. No end date was published.
- It is for the UAE and Saudi Arabia only. On this page the cap and the minimum are in dirhams.
- Small items ship for AED 13, medium for AED 19 and heavy for AED 49. Eligible returns are within 10 days of delivery.
Cartlow in Saudi Arabia
Cartlow code ZZ90: 15% off, up to SAR 30, on orders of SAR 150 or more. It is the first code on this page, for the Saudi shop at cartlow.com/saudi.
| Shipping | The Cartlow FAQ, read on 3 November 2026, says small items cost SAR 16, medium items SAR 23 and heavy items SAR 49, added to the invoice, across Saudi Arabia. Delivery is about 3 to 5 business days in one answer and 1 to 3 business days in another. The shipping policy also says Cartlow-store products can arrive within two business days, and that Cartlow ships to most addresses in Saudi Arabia |
|---|---|
| Returns | A return request can be sent within 10 days of delivery, for eligible products only. Every return is quality-checked. Open My orders, choose the order, then Create Dispute |
| Warranty | The FAQ says Cartlow provides a 12-month warranty. Claims go to hello@cartlow.com |
| Customer service | Email hello@cartlow.com or call +971 4 561 6814 |
Read on 3 November 2026 from the store's own pages. Official site: cartlow.com
- ZZ90 is 15% off, capped at SAR 30, when the order is at least SAR 150. No end date was published.
- It is for Saudi Arabia and the UAE only. On this page the cap and the minimum are in riyals.
- Small items ship for SAR 16, medium for SAR 23 and heavy for SAR 49. Eligible returns are within 10 days of delivery.