Mamas & Papas store guide: delivery, returns, payment and customer service
Mamas & Papas is a baby and nursery shop with separate online stores for the UAE (mamasandpapas.ae) and Saudi Arabia (mamasandpapas.com.sa). It sells strollers, car seats, cots, baby clothes and nursery furniture. A UAE order ships only inside the UAE, and a Saudi order ships only inside Saudi Arabia.
Mamas & Papas at a glance: UAE vs Saudi Arabia
| UAE | Saudi Arabia | |
|---|---|---|
| Free delivery from | AED 300 | SAR 400 |
| Delivery fee below that | AED 30 | SAR 40 |
| Return window | 30 days | 30 days |
| Free returns | No | No |
| Cash on delivery | Yes, AED 50 fee | Yes, SAR 50 fee |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | KK50 | KK50 |
– means the store's own pages did not say. The full facts with the date we read them are below.
Mamas & Papas in the UAE
Mamas & Papas code KK50 is the first code on this page, for the UAE store. AB15 is the second code. No percentage, cap or end date was published with either code.
| Free delivery | Non-furniture orders are free over AED 300 and cost AED 30 below that. In Dubai, an order before 1 PM can arrive the same day; next-day and 1 to 3 day options cut off at 10 PM. Elsewhere in the UAE it is next day or 1 to 3 days. Furniture is free over AED 2,000 and AED 200 below that. Click and collect is free, not for furniture, at Mirdif City Centre or Dubai Mall if you order before 6 PM. Cash on delivery is only above AED 500 and adds AED 50 |
|---|---|
| Returns | The returns page allows a no-questions return within 30 days of delivery if the item is unused, resaleable, in its original packaging, with the tags and the order confirmation. Personal-care items, underwear, swimwear, refurbished and personalised items are excluded, and sale items cannot be returned in store. A store return is free, except furniture. Home collection costs the same as the original delivery unless the item is faulty or wrong. Card and PayPal refunds go back to the card; cash on delivery is an e-voucher |
| Customer service | Call +971 4 818 8400 or 800MNPAE (+800 66723), or email customercare@mamasandpapas.ae |
Read on 2 November 2026 from the store's own pages. Official site: www.mamasandpapas.ae
- KK50 is listed first and AB15 second. No percentage was published with either code.
- They are for the UAE and Saudi Arabia. A UAE order ships only inside the UAE.
- Non-furniture delivery is free over AED 300. Furniture is free only over AED 2,000.
Mamas & Papas in Saudi Arabia
Mamas & Papas code KK50 is the first code on this page, for the Saudi store. AB15 is the second code. No percentage, cap or end date was published with either code.
| Free delivery | Non-furniture orders are free over SAR 400 and cost SAR 40 below that. Furniture is free over SAR 2,000 and SAR 200 below that. Riyadh is 1 to 3 business days and other Saudi addresses 2 to 5. Orders placed on Friday or a public holiday count as the next working day. Cash on delivery adds SAR 50, and the shipping policy says it is only available above SAR 500 |
|---|---|
| Returns | No-questions returns within 30 days of delivery, unused and in the original packaging with the tags and the order confirmation. A store return is not available for furniture, and in-store exchange is for full-price items, not sale items. Collection costs the same as the original delivery unless the item is faulty or wrong. Card and PayPal refunds go back to the original payment; cash on delivery is a gift voucher |
| Customer service | Call +966 11 510 3211 to arrange a return collection |
Read on 2 November 2026 from the store's own pages. Official site: en.mamasandpapas.com.sa
- KK50 is listed first and AB15 second. No percentage was published with either code.
- They are for the UAE and Saudi Arabia. A Saudi order ships only inside Saudi Arabia.
- Non-furniture delivery is free over SAR 400. Furniture is free only over SAR 2,000.