# Ounass store guide: delivery, returns, payment and customer service

Ounass is a Gulf online luxury store for designer fashion, beauty and home, with more than 2,000 brands. It was launched in 2016 by Dubai's Al Tayer Group and delivers across the GCC.

## Ounass at a glance: UAE vs Saudi Arabia

|   | UAE | Saudi Arabia |
| --- | --- | --- |
| Free delivery from | AED 500 | SAR 500 |
| Delivery fee below that | AED 25 | SAR 25 |
| Return window | 30 days | 30 days |
| Free returns | Yes | Yes |
| Cash on delivery | Yes, AED 25 fee | Yes, SAR 25 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | [APP10](https://akhsam.com/ae/ounass/) | [CAE](https://akhsam.com/sa/ounass/) |

– means the store's own pages did not say. The full facts with the date we read them are below.

## Ounass in the UAE

Ounass codes in the UAE are almost all 10% off full-price items or a first app order. Sale items usually get a smaller extra discount or none.

|   |   |
| --- | --- |
| Free delivery | Orders over AED 500; below that AED 25, or AED 50 for 2-hour delivery in Dubai |
| Returns | Free within 30 days of delivery; beauty, lingerie, earrings and some other items excluded |
| Payment | Cards, Tabby, Tamara, cash on delivery up to AED 30,000 (AED 25 fee; refunds as store credit) |
| Customer service | Toll-free 800 686277, 10am to 10pm; WhatsApp +971 4 422 3100 |

Read on 14 October 2026 from search previews of the store's own pages. Official site: [www.ounass.ae](https://www.ounass.ae/)

- Most Ounass codes exclude sale items: apply them to full-price pieces.
- Free delivery starts at AED 500; 2-hour delivery in Dubai costs AED 50 below that.
- Returns are free within 30 days, but cash-on-delivery refunds come back as store credit.

[All 9 Ounass UAE codes and offers](https://akhsam.com/ae/ounass/)

## Ounass in Saudi Arabia

Ounass codes in Saudi Arabia are mostly 10% off full-price items or a first app order. Each shows where it is listed and when.

|   |   |
| --- | --- |
| Delivery | 3-hour delivery in Riyadh, free over SAR 500, otherwise SAR 50 |
| Returns | Within 30 days of receipt |
| Payment | Cards, Tabby, Tamara, cash on delivery up to SAR 7,500 (SAR 25 fee) |
| Customer service | Toll-free 800 111 1817, customercare@ounass.com |

Read on 14 October 2026 from search previews of the store's own pages. Official site: [en-saudi.ounass.com](https://en-saudi.ounass.com/)

- Riyadh orders can arrive within 3 hours; free over SAR 500.
- Cash on delivery adds SAR 25.
- Apply codes to full-price items; sale items are often excluded.

[All 8 Ounass Saudi Arabia codes and offers](https://akhsam.com/sa/ounass/)

## Upcoming Ounass sales

- [Black Friday](https://akhsam.com/sales/black-friday-2026/): 27 November 2026 (Expected) · Starts in 44 days

"Expected" dates are based on last year; we update them when the store announces.

## Similar stores

[FARFETCHStore guide](https://akhsam.com/stores/farfetch/)

Source: https://akhsam.com/stores/ounass/