# Cartlow store guide: delivery, returns, payment and customer service

Cartlow is a marketplace for clearance, never-used, open-box and refurbished electronics, with separate shops for the UAE (cartlow.com/uae) and Saudi Arabia (cartlow.com/saudi). It sells phones, laptops and other electronics that its team grades and certifies, and it says every product has a 12-month warranty from Cartlow. This page covers the UAE and Saudi Arabia only.

## Cartlow at a glance: UAE vs Saudi Arabia

|   | UAE | Saudi Arabia |
| --- | --- | --- |
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 10 days | 10 days |
| Free returns | – | – |
| Cash on delivery | – | – |
| Tabby | – | – |
| Tamara | – | – |
| Apple Pay | – | – |
| Best code now | [ZZ90](https://akhsam.com/ae/cartlow/) | [ZZ90](https://akhsam.com/sa/cartlow/) |

– means the store's own pages did not say. The full facts with the date we read them are below.

## Cartlow in the UAE

Cartlow code ZZ90: 15% off, up to AED 30, on orders of AED 150 or more. It is the first code on this page, for the UAE shop at cartlow.com/uae.

|   |   |
| --- | --- |
| Shipping | The UAE FAQ, read on 3 November 2026, says small items cost AED 13, medium items AED 19 and heavy items AED 49, added to the invoice, across all emirates. Delivery is about 3 to 5 business days in one answer and 1 to 3 business days in another. The shipping policy also says Cartlow-store products can arrive within two business days, and that Cartlow ships to most addresses in the UAE |
| Returns | A return request can be sent within 10 days of delivery, for eligible products only. Every return is quality-checked. Open My orders, choose the order, then Create Dispute |
| Warranty | The FAQ says Cartlow provides a 12-month warranty. Claims go to hello@cartlow.com |
| Customer service | Email hello@cartlow.com or call +971 4 561 6814 |

Read on 3 November 2026 from the store's own pages. Official site: [cartlow.com](https://cartlow.com/uae/en)

- ZZ90 is 15% off, capped at AED 30, when the order is at least AED 150. No end date was published.
- It is for the UAE and Saudi Arabia only. On this page the cap and the minimum are in dirhams.
- Small items ship for AED 13, medium for AED 19 and heavy for AED 49. Eligible returns are within 10 days of delivery.

[All 2 Cartlow UAE codes and offers](https://akhsam.com/ae/cartlow/)

## Cartlow in Saudi Arabia

Cartlow code ZZ90: 15% off, up to SAR 30, on orders of SAR 150 or more. It is the first code on this page, for the Saudi shop at cartlow.com/saudi.

|   |   |
| --- | --- |
| Shipping | The Cartlow FAQ, read on 3 November 2026, says small items cost SAR 16, medium items SAR 23 and heavy items SAR 49, added to the invoice, across Saudi Arabia. Delivery is about 3 to 5 business days in one answer and 1 to 3 business days in another. The shipping policy also says Cartlow-store products can arrive within two business days, and that Cartlow ships to most addresses in Saudi Arabia |
| Returns | A return request can be sent within 10 days of delivery, for eligible products only. Every return is quality-checked. Open My orders, choose the order, then Create Dispute |
| Warranty | The FAQ says Cartlow provides a 12-month warranty. Claims go to hello@cartlow.com |
| Customer service | Email hello@cartlow.com or call +971 4 561 6814 |

Read on 3 November 2026 from the store's own pages. Official site: [cartlow.com](https://cartlow.com/saudi/en)

- ZZ90 is 15% off, capped at SAR 30, when the order is at least SAR 150. No end date was published.
- It is for Saudi Arabia and the UAE only. On this page the cap and the minimum are in riyals.
- Small items ship for SAR 16, medium for SAR 23 and heavy for SAR 49. Eligible returns are within 10 days of delivery.

[All 2 Cartlow Saudi Arabia codes and offers](https://akhsam.com/sa/cartlow/)

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Source: https://akhsam.com/stores/cartlow/