# Alsaif Gallery store guide: delivery, returns, payment and customer service

Alsaif Gallery is a Saudi retailer of home and kitchen appliances and housewares: coffee makers, air fryers, kitchen machines, vacuum cleaners, built-in and large appliances, thermoses and cookware. It has branches in Saudi Arabia, the UAE and Kuwait, and its online store delivers across Saudi Arabia, the UAE and other Gulf countries.

## Alsaif Gallery at a glance: UAE vs Saudi Arabia

|   | UAE | Saudi Arabia |
| --- | --- | --- |
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | 3 days | 3 days |
| Free returns | – | – |
| Cash on delivery | No | Yes, SAR 28 fee |
| Tabby | Yes | Yes |
| Tamara | Yes | Yes |
| Apple Pay | Yes | Yes |
| Best code now | [SG114](https://akhsam.com/ae/alsaif-gallery/) | [SG114](https://akhsam.com/sa/alsaif-gallery/) |

– means the store's own pages did not say. The full facts with the date we read them are below.

## Alsaif Gallery in the UAE

The first code on this page, SG114, is our own Alsaif Gallery code: 5% off sitewide, including discounted items. Another code shared on coupon sites, SG125, did not work when we tried it at checkout, so it is marked as not working.

|   |   |
| --- | --- |
| Delivery | To all regions of the UAE through shipping companies; the shipping cost and delivery time are shown when you order. The delivery pages do not state a free-delivery minimum |
| Returns | Returns within 3 days and exchanges within 7 days, at an Alsaif Gallery branch with the invoice and the original packaging. Discounted items can only be exchanged, within 7 working days, and used items cannot be returned. Refunds take 7 to 14 working days |
| Payment | The payment FAQ lists Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara and Alsaif Gallery gift vouchers. Cash on delivery is for Saudi Arabia only |
| Customer service | Email cs@alsaifgallery.com, or call or WhatsApp +966 920009017. Online return requests go through WhatsApp with a photo or video of the item |

Read on 25 October 2026 from the store's own pages. Official site: [alsaifgallery.com](https://alsaifgallery.com/AE_en)

- Cash on delivery is not offered in the UAE, so pay by card, Apple Pay or a listed instalment option.
- You have only 3 days to return an item and 7 days to exchange it, at a branch with the invoice.
- Discounted items can be exchanged but not returned, so check the item before you buy on sale.

[All 2 Alsaif Gallery UAE codes and offers](https://akhsam.com/ae/alsaif-gallery/)

## Alsaif Gallery in Saudi Arabia

The first code on this page, SG114, is our own Alsaif Gallery code: 5% off sitewide, including discounted items. Another code shared on coupon sites, SG125, did not work when we tried it at checkout, so it is marked as not working.

|   |   |
| --- | --- |
| Delivery | To all regions of Saudi Arabia through shipping companies; the shipping cost and delivery time are shown when you order. Large items are not delivered to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat, Turaif or areas more than 50 km from a city centre |
| Returns | Returns within 3 days and exchanges within 7 days, at an Alsaif Gallery branch with the invoice and the original packaging. Discounted items can only be exchanged, within 7 working days, and used items cannot be returned. Refunds take 7 to 14 working days |
| Payment | mada, Visa, Mastercard, American Express, Apple Pay, Tabby, Tamara, Alsaif Gallery gift vouchers and cash on delivery. Cash on delivery costs SAR 28, which is not refunded on a return, and orders outside Riyadh must be confirmed on WhatsApp first |
| Customer service | Email cs@alsaifgallery.com, or call or WhatsApp +966 920009017. Online return requests go through WhatsApp with a photo or video of the item |

Read on 25 October 2026 from the store's own pages. Official site: [alsaifgallery.com](https://alsaifgallery.com/SA_en)

- Paying by card or Apple Pay saves the SAR 28 cash-on-delivery fee, which is not refunded if you return the order.
- Large appliances are not delivered to Hafar Al-Batin, Al Khafji, An Nu'ayriyah, Al Qurayyat, Turaif or places more than 50 km from a city centre.
- If you pay with Tabby or Tamara, discounted items cannot be returned or exchanged.

[All 2 Alsaif Gallery Saudi Arabia codes and offers](https://akhsam.com/sa/alsaif-gallery/)

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Source: https://akhsam.com/stores/alsaif-gallery/