# Airalo store guide: delivery, returns, payment and customer service

Airalo is an online store for travel eSIMs. You buy a local, regional or global data package in its app or on airalo.com, install it on an eSIM-capable phone, and use mobile data abroad without a physical SIM card.

## Airalo at a glance: UAE vs Saudi Arabia

|   | UAE | Saudi Arabia |
| --- | --- | --- |
| Free delivery from | – | – |
| Delivery fee below that | – | – |
| Return window | – | – |
| Free returns | – | – |
| Cash on delivery | No | No |
| Tabby | No | No |
| Tamara | No | No |
| Apple Pay | – | – |
| Best code now | [ARL8](https://akhsam.com/ae/airalo/) | [ARL8](https://akhsam.com/sa/airalo/) |

– means the store's own pages did not say. The full facts with the date we read them are below.

## Airalo in the UAE

The first code on this page gives 10% off. Airalo also publishes its own codes on its site, a 15% code capped at USD 100 and a 10% code capped at USD 3, and only one code or Airmoney balance can be used per order.

|   |   |
| --- | --- |
| How it works | Install the eSIM as soon as you have stable internet, even before you fly; for most plans the validity starts when it first connects to a network in the covered country, but some start at installation, so check the plan's validity policy |
| Device | The phone must support eSIM and be carrier-unlocked; a locked phone cannot install the eSIM |
| Payment | Visa, Mastercard, Amex, UnionPay, JCB, PayPal, Google Pay, Apple Pay (in some countries) and Airmoney |
| Refunds | Request in the app for eligible, unexpired orders. Wrong purchase or changed plans: Airmoney only. Installation problems or eSIM not working: Airmoney or the original card (7 to 10 business days) |
| Visiting the UAE | The local UAE eSIM runs on Etisalat; support is by live chat around the clock |

Read on 18 October 2026 from the store's own pages. Official site: [www.airalo.com](https://www.airalo.com/)

- Make sure your phone supports eSIM and is not locked to a carrier before you buy; a locked phone cannot install it.
- Install the eSIM at home over Wi-Fi; for most plans the days only start counting when you connect in the destination country.
- Orders paid with a discount code do not earn Airmoney cashback, so compare the code with the 5% to 10% cashback.

[All 9 Airalo UAE codes and offers](https://akhsam.com/ae/airalo/)

## Airalo in Saudi Arabia

The first code on this page gives 10% off. Saudi shoppers can also use Al Rajhi's ARB20 card offer in the Airalo app until the end of 2026, and Airalo's own 15% and 10% codes; only one code can be used per order.

|   |   |
| --- | --- |
| How it works | Install the eSIM as soon as you have stable internet, even before you fly; for most plans the validity starts when it first connects to a network in the covered country, but some start at installation, so check the plan's validity policy |
| Device | The phone must support eSIM and be carrier-unlocked; a locked phone cannot install the eSIM |
| Payment | Visa, Mastercard, Amex, UnionPay, JCB, PayPal, Google Pay, Apple Pay (in some countries) and Airmoney; mada is not listed |
| Refunds | Request in the app for eligible, unexpired orders. Wrong purchase or changed plans: Airmoney only. Installation problems or eSIM not working: Airmoney or the original card (7 to 10 business days) |
| Visiting Saudi Arabia | The local Saudi eSIM runs on Zain; packages can renew automatically when 10% of data is left (can be switched off); support is by live chat around the clock |

Read on 18 October 2026 from the store's own pages. Official site: [www.airalo.com](https://www.airalo.com/)

- Airalo's payment list does not include mada, so plan to pay with a Visa, Mastercard or Amex card, PayPal or Google Pay.
- Check that your phone is not carrier-locked; Airalo cannot install an eSIM on a locked phone.
- Local Saudi plans can renew automatically when 10% of data is left; switch renewals off in the eSIM details if you do not want that.

[All 10 Airalo Saudi Arabia codes and offers](https://akhsam.com/sa/airalo/)

## Similar stores

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Source: https://akhsam.com/stores/airalo/